December 2nd, 2008 — 5:31pm

It took some hunting down but I found it.’s toll free number is: 800-201-7575. But think long and hard before you ever call. After dialing it today — for the first time since I began buying books on Amazon ten plus years ago —  I now know why they keep it hidden. The help on the phone was pretty much incompetent.

Nice, yes. Well intentioned. You bet. But a problem that should have taken two minutes to resolve took more than ten, and still I still didn’t have my answer. I finally got so tired of the customer service rep putting me on hold, I hung up.

I love Amazon. I’m amazed at how well their business runs from a user perspective. But next time I need help, I’ll make sure to do whatever I need to to avoid human, um, help.

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